Posts tagged "Carpeting"

Carpet Stain Removal Guide

The STAINMASTER Carpet Consumer Care Team has assisted many customers over the decades with all kinds of flooring related inquiries. To improve the service they render to you, listed below are some elementary steps you can use before you call them to increase the quality and time with which they can address your inquiry.

If Something is Dropped or Tracked onto The STAINMASTER® carpet, please take the following steps:

Initially, try to clean the carpet yourself by using the care and maintenance link on the Stainmaster Carpet Direct website for detailed tips on how to remove a variety of stains and dirt.

If you cannot get the spill or dirt out yourself, the next step is to consider having the carpeting cleaned professionally. Please save your receipt or other proof of professional cleaning.

If the spill or dirt problem is not solved by a professional cleaner you should call STAINMASTER® (1-800-438-7668; prompt 1) within 30 days of your professional cleaning.

For All Inquiries to the STAINMASTER® Warranty Service Center, please make sure you have these items handy:

Proof of purchase for the carpet. Even if you don’t have the receipt for the carpeting, please know where and when the carpet was purchased.

Complete carpet identification.
The STAINMASTER® representatives can better determine how to meet your needs if you are ready with the following:

Wall to Wall or Bound Carpet
Carpet Mill Name
Carpet Style Name
Carpet Style Number
Date and Proof of Professional Cleaning

Type of STAINMASTER® Carpet Purchased (STAINMASTER® Ultra Life, STAINMASTER® MasterLife, STAINMASTER® Active Life™, STAINMASTER® Xtra Life, STAINMASTER® Home & Office™, or STAINMASTER® carpet)

The nature of the problem. Be prepared to give a complete explanation of the issue and explain how the carpet looks like now. Try to find out what the cause of the stain.

When You Contact Us
After acquiring the answers described above, you’ll be ready to call 1-800-438-7668 (prompt 1). The STAINMASTER® customer care representative will ask you for information about your carpeting and the issues you are experiencing.

After collecting information about you and your carpeting the customer care representative will go through the following steps:

Make sure your carpet is STAINMASTER® Carpet.

Verify that the recorded problem is covered by warranty.

If the problem is covered by the warranty they will request faxed copies of all of your receipts.

May request a sample of remnant carpeting.

Your information will be forwarded to a STAINMASTER® claims representative to review your situation and take appropriate actions.

About Your STAINMASTER® Carpet Limited Warranty

The best way to maintain your carpet limited warranty and to keep it looking and performing its best is to clean it often. Vacuuming daily, particularly in high traffic areas.

We recommend a professional cleaning every 12 months. However, hot water extraction (steam cleaning) by a trained cleaning professional is necessary every two years to maintain your warranties.

Contact STAINMASTER® at 1-800-438-7668 for any inquiries about your limited warranty coverage.

Do I have to purchase Homeowners Insurance if I just purchased a condo in NJ? What are the pros and cons?

What does the Condo Association’s policy cover vs my own Homeowners policy?

Well, that’s a GREAT question. Read the bylaws, it varies wildly.

Some association policies only cover to the studs – you’re responsible for drywall/plaster, paint/wallpaper, carpeting, appliances, obviously your furniture & contents, etc. They don’t cover any LIABILITY inside your unit, either.

Also, they tend to have large deductibles – like $10,000 to $50,000 or even higher.

So, if you don’t have any coverage, and you have a $15,000 kitchen fire, there might not be ANY coverage under the master policy for you. Or they might pay $5,000 of it. I haven’t read your bylaws, or the master policy, so I have NO idea. You’ll have to do that.